Top Five for Small Business: Creating Your Game Changing Customer Experience
Name:
Top Five for Small Business: Creating Your Game Changing Customer Experience
Date:
September 24, 2025
Time:
9:00 AM - 10:00 AM CDT
Registration:
Register Now
Event Description:
The Top Five series features experts in human resources, marketing, accounting, IT and more. Presenters will introduce five key points on specific topics that help small business owners be successful. Each event will take place virtually from 9 – 10 a.m.
Session Overview:
This session will explore how to identify your ideal customer, steps to design and communicate your customer journey and how to empower your team to serve your customers.
Speaker:
Paul has over 30 years of sales and marketing leadership managing local, corporate, and global teams. He has also been an entrepreneur; owning, leading, and successfully exiting several businesses. Paul enjoys working with entrepreneurs and leadership teams as a teacher, facilitator, and coach, helping them get more out of their business and work life, “Putting the fun back into dysfunctional.”
Session Overview:
This session will explore how to identify your ideal customer, steps to design and communicate your customer journey and how to empower your team to serve your customers.
Speaker:
Paul has over 30 years of sales and marketing leadership managing local, corporate, and global teams. He has also been an entrepreneur; owning, leading, and successfully exiting several businesses. Paul enjoys working with entrepreneurs and leadership teams as a teacher, facilitator, and coach, helping them get more out of their business and work life, “Putting the fun back into dysfunctional.”Serving as an Officer in the U.S. Army and as a Company Commander during Operation Desert Storm, he learned the value of great leadership, teamwork, and the critical importance of execution. Without those elements all the best plans in the world become just words on a page.
Paul has a Bachelor of Science degree in Business & Speech Communication from the University of Minnesota and a Master of Business Administration in Entrepreneurial Management from the University of Dallas.
