Driving Difficult Conversations - ATW Training Solutions

When people problems arise at work, we have choices. We can manage troublesome situations the way many people do, ignore them. Or we can make a conscious choice to effectively confront issues—even when the issues are complicated, difficult, and lead us out of our comfort zone. In this course, we will show you how to conduct a difficult conversation that leads to improved relationships and increased productivity. You will leave the session with a better understanding of yourself and others and increased confidence when holding a difficult conversation. In this session, participants will: • Identify common “difficult conversations” • Use emotional intelligence to respond during difficult conversations • Prepare to have a difficult conversation • Use a three-step model to conduct an effective difficult conversation • Recognize and address potential obstacles that may occur when having a difficult conversation