CIB Academy | Exceeding Customer Expectations presented by Trixies Salon and Spa | Exceeding Customer Expectations

The Central Iowa Business Academy Leadership Track is presented by Trixies Salon and Spa. Thank you for your sponsorship! 

This month's Central Iowa Business Academy is a Leadership session. The Leadership track of this series focuses on topics relevant to those who work in a team-oriented setting, whether that be entry level or intermediate. The topics presented will help individuals build confidence to become better employees, team members, and overall business people. 

Exceeding Customer Expectations: Successful organizations recognize the value of improving customer service at all levels. In today’s world of connectivity, delivering exceptional customer service is paramount; simply satisfying customers is not good enough. One “average” experience can lead customers to seek an alternative. To attract and develop loyal customers, we must consistently exceed expectations. ​

Libby Roberts   ATW Training Solutions Libby joined ATW in 2016 after spending nearly 10 years in banking, where she started in customer service and moved to management and talent development. She earned her bachelor’s degree from Simpson College and holds a master’s degree in Adult Learning and Organizational Performance from Drake University. Libby’s passion is people, and she strives to create an environment where all participants are welcomed, engaged, and challenged to move out of their comfort zones. Libby integrates instructional design, program development, and relationship building to her role as Training Manager. Outside of work, Libby enjoys spending time with friends and family, attending concerts, and enjoying the great outdoors with her husband, Brett.