So Extra: Building A Culture of Expertise and Experience with Adam Carroll
While companies big and small attempt to "crack the code" on service, retail and digital experiences, the standouts are those who are innovating the "extra." Learn what it takes to build a culture of expertise and experience through the lens of other industries, the eyes of your customers, and the wise musings of a collection of Gen Z disruptors. Profit growth, customer growth, per person spend, and word of mouth all increase when you execute the extra. You'll walk away with tips, tools, tactics and strategies to innovate safely and quickly, without spending fortunes revamping physical infrastructure. Your customers will all be saying, "That was so extra."